Words and honor

I'll be the first person to admit that this is not Camelot, and none of us would make very good Samurai. I recently heard a quote that stated that over 80% of Fortune 500 CEO's lied in a business environment every week. OK, no big deal.

Recently I went online to price out life insurance. No big deal. I'm just looking to pick up a term policy of 3 or 400,000. I found a site that looked interesting and requested some information. Two days later I was e-mailed by the company and told that a rep would be calling me. He called promptly and we discussed several options. At that point Russell told me that he would be sending me out a packet with information and quotes. This was November 10th. I should expect the packet within a week.

Fast forward. It's now December 28th and the packet arrives. What was my reaction? Chuck it in the can. Do not pass Go, do not...........

Why did I react this way? Simple. The man did not keep his word, and did not contact me to let me know that there was a problem. This is the man that I would be expecting to take care of my family should something happen to me. The simple fact that Russell was unable to deliver as promised cost him my business. Will that break him? Probably not. Will I feel better? Without a doubt. You have my word on it.